Guarantee

Because our products are custom made for each consumer and require personalized attention and professional work, our sales are final. However, we also understand that shopping online can be a difficult task, despite the savings and detailed measuring instructions and guidelines that we offer. We understand that custom window treatments are an important investment in your home, one that you and your family, as well as your guests, will enjoy. You should not bear the burden of having to live with a poorly constructed custom window treatment if it wasn't your fault.

We understand that most people aren't interior designers. We understand that most people have never measured their windows before or studied the construction of a custom window treatment in detail. Most of our consumers are mothers, fathers, couples, newlyweds and new and long-time homeowners alike - people who wish to move up from mediocre store-bought products, people who were inspired by a magazine picture or a recent visit to their friend's home. You shouldn't have to worry about little details that we should worry about, such as whether the fabric is right, whether large prints will fit onto a small shade, whether a particular trim will compromise the shape of a valance and all those many stressful details that come with the trade.

You may not realize it, but a major part of the process is the actual design. Picking the right fabrics and trimmings for a particular window treatment style can be overwhelming to someone who doesn't know how to do it. We at Window Treatment Center take a personal approach when it comes to offering each and every one of our products. We view our fabric and trim selection and decide on which fabrics and trims will work for each product without compromising its look, shape, form, or design. When you make your selections for each product, you're not only selecting from a list of fabrics and trims, you're selecting from a list of fabrics and trims that have been pre-approved by professional fabricators and designers who have many years of experience in the trade. We are very proud that almost all of our consumers have been satisfied and we have yet to receive a complaint about a fabric and trim that proved to be a detrimental choice for one of our custom products.

We understand that shopping online is more convenient and saves time, but a trade-off that persists is that computer monitors display colors differently. A finished product in your room may look slightly different from our online fabric and trimming photographs even though we have done our best to show you photographs of our fabrics and trims in as much detail as possible. For that reason, we offer fabric samples. Buying fabric samples before buying a custom product is an insurance policy that is well worth it.

To help you choose and design the best product possible, our website offers measuring guidelines and guides that cover many topics of the trade. We suggest that you read and follow those guides and guidelines.

While our professionals have many years of experience in the trade, just like you, they are humans who make mistakes. Should there be any errors with our products, we guarantee to repair or replace them if sales conditions are met.

Orders Using Your Own Fabric:

If you do not find a fabric in our inventory that you would like to use, we can use your fabric to make our home decor products! The fabric must be a decorative fabric measuring 54" wide. Please call for pricing and to get yardage requirements.

Color Accuracy:
Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we'd like to suggest that you order all window treatments of a given color at one time. There are sometimes slight variations between dye lots.

Fabric Samples

Always view patterns from the distance at which they will be seen in the room. By holding a sample a suitable distance from a mirror you will the right effect. Remember that small patterns viewed from some way away will merge and appear plain.Curtain fabric samples are best viewed with the light behind them rather than facing the light. This will give a better representation of how the material will appear when hung at a window.

Inspection of Merchandise:
IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, WIndow Treatments Center will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify Window Treatments Center that the merchandise has been damaged in shipment during this 7 day period, we will not repair or replace the damaged merchandise at no cost to you. All damaged shipments must be signed for as damaged.

Do I need to buy hardware or Screws?

All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.

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